PriPark account support
Frequently Asked Questions
Quick answers for monthly parking accounts, bookings, vehicles and payments.
How do I reset my password?
From your PriPark account, open My Account, Settings, Edit details and Change Password. You can also choose Forgot your password on the sign-in screen and use the emailed reset link.
How do I make a booking?
Sign in at priparksa.ubipark.com and use My Bookings. Follow the prompts after your monthly parking application has been approved.
What can I manage in my account?
Settings updates personal and card details. Payment History lists purchases and receipts. My Parking shows subscribed car parks. My Bookings shows upcoming and past bookings. Vehicle Details manages registered vehicles.
How do I update my details?
Sign in and open My Account from the top-right menu, then select the relevant settings.
I have a payment query
Email or call PriPark with your name, contact details, payment date and time so the team can investigate.
How do I end monthly parking?
Contact PriPark support in writing through the online form or email.
Why am I not receiving confirmation emails?
Check the email address in My Account and review your junk or spam folder.
What if I use my partner’s car?
Add the vehicle to your profile and edit the booking so the correct vehicle is selected before parking.
How do I view parking history?
Open My Account, Settings and Transactions to view prior transactions for the same account.
Where are current parking rates?
Rates are published on the relevant PriPark location page. Always confirm the current signs when you arrive.
Is the payment gateway secure?
Yes. PriPark uses a PCI Service Provider Level 1 certified payment gateway.
When is my card charged?
Registration alone does not trigger a charge. Billing starts after the monthly application is approved.
Which phone numbers and cards are accepted?
A mobile or landline number can be used. Visa and Mastercard are accepted for PriPark monthly accounts.
How do I update an expiring card?
Open My Account, Settings, then Change or Remove to add updated card details.
Still need help? Contact PriPark support or call 1300 20 30 40.