Privacy Policy

Last updated: June 2026. This policy applies to NIR | Navigator In Reach (ABN 78 683 888 020).

The information we collect

To deliver support coordination, we collect personal information such as your name and contact details, your NDIS number and plan details, information about your goals, supports, and circumstances, and records of the services we coordinate on your behalf. We only collect what we need to support you.

How we use your information

We use your personal information to:

• provide and coordinate your NDIS supports;
• communicate with you and your chosen providers;
• liaise with the NDIA and the NDIS Commission where required;
• meet our obligations as a registered NDIS provider; and
• improve our services.

Sharing your information

We share your information only with your consent or where required or authorised by law. This may include the providers you choose to work with, the National Disability Insurance Agency, and the NDIS Quality and Safeguards Commission. We do not sell your personal information to anyone.

Storage and security

We store your information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, and disclosure. We keep records for as long as required to provide services and to meet our legal and NDIS obligations.

Your rights

You can ask to access or correct the personal information we hold about you, and you can withdraw your consent at any time. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Contact us

If you have a question or concern about your privacy, contact us at hello@navigatorinreach.com or call (08) 7134 2560. You can also raise a concern through our feedback and complaints process.