Inside Our Procedures: What They Are and Why We Share Them
At Navigator In Reach, we believe that being transparent isn’t just about how we support people—it’s about how we run our entire organisation.
That’s why we’ve made many of our internal procedures and key business documents publicly available. Yes, that even includes our full business plan, market analysis, and continuity planning documents.
We want people—whether you’re a client, provider, or sector stakeholder—to truly understand how we operate.
What’s Inside the Folder?
This isn’t just a standard procedure manual. It’s a collection of real, working documents our team uses every day, including:
Client onboarding and exit procedures
Service delivery workflows
Incident management steps
Risk and quality assurance processes
Business continuity planning – including what happens if a director or manager is suddenly unable to continue
Staff onboarding and development processes
Our business plan and market analysis
These documents give you insight into how we make decisions, plan for growth, and ensure stability no matter what comes our way.
Why Share It?
For clients and families: To give you confidence in who you’re working with.
For other providers: To help improve quality and consistency across the sector.
For our own team: To stay accountable and aligned as we grow.
A System That Evolves
Our procedures are always evolving. The NDIS is a dynamic space—and so are we. We constantly update our processes based on feedback, new learnings, and shifts in the sector.
If you’re using or adapting anything from our folder, please make sure to review it carefully and tailor it to suit your own organisation. Our structure may not fit everyone exactly.
👉 Here’s the link to our Procedures folder on Google Drive:
Click Here
