The Future of
Support Coordination
Starts Here
Welcome to NIR (Navigator In Reach) – Your Guide to the NDIS
Hey there! We’re NIR (Navigator In Reach), and we’re here to make NDIS support coordination simpler, clearer, and truly participant-focused. No hidden policies, no confusing fees—just transparent, open support that puts you in control.
We believe everyone deserves access to the right information, without barriers. That’s why we offer free resources, open-source policies, and a 24/7 AI chatbot to help you navigate the NDIS with confidence.
Australia’s First Open-Source Support Coordination Provider
At NIR (Navigator In Reach), we do things differently. We’re Australia’s first open-source Support Coordination company, meaning every contract, policy, and process we use is freely available on our website. No fine print, no hidden details—just full transparency so you always know what to expect.
Based in Adelaide, we provide local support across South Australia and remote support Australia-wide, helping NDIS participants maximise their funding, reduce stress, and make informed choices—without the guesswork.
Why Choose NIR?
At Navigator In Reach (NIR), we believe NDIS support should be simple, transparent, and built around you. Here’s what makes us different:
Radical Transparency – No gatekeeping, no hidden policies—just honest, open support so you’re always in control.
Free AI Chatbot – Get instant answers to your NDIS questions, 24/7, without using your funding.
More Than Just NDIS Support – We go beyond support coordination, connecting you with healthcare, housing, education, and employment services to ensure all your supports work together.
A Team That Cares – We want you to choose us because of our people, not because we hold information others don’t.
Smart Spending, Better Outcomes – We help you use your plan wisely so your funding lasts longer and works harder for you.
What Does a Support Coordinator Do?
A Support Coordinator helps you understand, implement, and manage your NDIS plan so you can make the most of your funding. Their role is to connect you with the right supports and services while building your confidence and skills to manage your plan independently over time.
At NIR, our Navigators take a holistic, person-centred approach to support coordination. We don’t just help you find providers—we ensure your supports are strategically aligned, your funding is used effectively, and you have access to every opportunity available to you.
How Our Team Supports You
Explaining Your Plan – We break down your funding, categories, and how to use your supports effectively.
Connecting You with the Right Services – We link you with NDIS providers, therapists, community groups, and mainstream supports like healthcare, education, housing, and employment.
Maximizing Your Funding – We help you avoid overcharging, unnecessary costs, and wasted funds, ensuring your plan lasts the full year.
Preparing for Plan Reviews – We guide you through the NDIS review process, ensuring you have the right reports and information to secure the support you need.
Advocating for Your Best Interests – If you’re not happy with a service or need to challenge an NDIS decision, we’re here to help you navigate the process and get the best outcome.
More Than Just NDIS Support – We Connect You with Mainstream Services
NDIS funding doesn’t work in isolation—it can complement mainstream services to give you a more comprehensive support system. Our team helps you integrate these services into your plan so you can access the full range of supports available.
Healthcare – We connect you with GPs, allied health professionals, and specialists to complement your NDIS-funded therapies.
Housing & Accommodation – We help you explore SIL (Supported Independent Living), SDA (Specialist Disability Accommodation), or mainstream housing options that suit your needs.
Education & Training – We link you with TAFE, universities, and community programs to support your personal growth, skill-building, and independence.
Employment & Volunteering – We assist with job searches, workplace support, and training programs that match your goals and abilities.
By aligning your NDIS plan with mainstream services, we ensure you’re fully supported in every aspect of life—not just within the NDIS.
How Will NIR Assist You With Your Plan?
Every NDIS participant has unique needs, which is why we provide tailored support coordination at different levels. Our team works with you to ensure your plan is designed to fit your goals, preferences, and support requirements.
Level 1: Support Connection
For those who need a little help getting started, we:
Explain your plan and funding categories in a simple way.
Help you choose the best providers for your needs.
Teach you how to self-manage your supports, giving you more control and independence.
Level 2: Coordination of Supports
For those who need ongoing guidance, we:
Develop a support plan to ensure your NDIS funding is used efficiently.
Coordinate multiple services, ensuring seamless support across providers.
Track your progress and adjust supports as needed.
Assist with plan reviews and reporting to ensure you get the right funding for the next plan period.
Level 3: Specialist Support Coordination
For those with complex needs, we:
Advocate on your behalf with NDIS, government agencies, and service providers.
Manage crisis situations and support transitions (such as hospital to home).
Coordinate multi-disciplinary teams for high-needs participants.
Assist in resolving service delivery issues, ensuring you receive the care you deserve.
Beyond the NDIS – Connecting You to Mainstream Services
NDIS funding isn’t the only support available to you. It can work alongside mainstream services to create a well-rounded, fully integrated support system that helps you achieve your goals. Our team ensures you’re connected to the right services beyond the NDIS, so you have everything you need to thrive.
Healthcare We help you access GPs, allied health professionals, and specialists who complement your NDIS-funded therapies and support your overall well-being.
Housing & Accommodation
Finding the right home is important. We assist with SIL (Supported Independent Living), SDA (Specialist Disability Accommodation), and mainstream housing options that suit your needs and lifestyle.
Education & Training
We connect you with TAFE, universities, and community programs that support skill-building, education, and greater independence.
Employment & Volunteering
We help you find job opportunities, workplace support, and training programs that align with your strengths and career goals.
By combining NDIS and mainstream supports, we make sure you have a strong, well-connected support system that helps you succeed in all areas of life.
Free AI Chatbot – Instant Answers, No Extra Charges
Did you know that every time you call or email your Support Coordinator, it may be charged to your NDIS plan?
At NIR, we believe basic NDIS questions should be free. That’s why we created our AI-powered chatbot, giving you:
Instant answers to common NDIS questions.
No charges to your NDIS plan—saving you money.
24/7 availability so you can get help anytime, anywhere.
No data collection—your privacy is fully protected.
Need more detailed support? Our team is always here if you need to speak with a real Support Coordinator.
Contact us.
Email: greetings@navigatorinreach.com
Call us at: (08) 7228 6202
5000, Adelaide, SA, Australia'
ABN: 78683888020