Open, Honest, & Here to Help

Why We Started NIR (Navigator In Reach) – A Story of Change

After 15 years in the disability and support space, we—Jesse & Jason—kept seeing the same frustrating problems over and over.

Support Coordination, a service meant to empower people, was buried under red tape, hidden fees, and confusing policies. Information was locked behind closed doors, controlled by providers who decided what participants could and couldn’t access. We saw people being charged just to ask simple questions—a quick email or call costing money from their NDIS plan.

And we thought: There has to be a better way.

That’s why we created NIR (Navigator In Reach)—not just to be another Support Coordination company, but to disrupt the status quo and prove that things can be different.

Breaking the Cycle – Why Transparency Matters

We’ve spent years watching how the system works—and how it fails people. Providers have built business models on controlling access to information. They operate in closed networks, keeping crucial details out of reach so participants feel like they have no choice but to rely on them.

This lack of transparency hurts everyone:

  • Participants struggle to make informed choices about their funding.

  • NDIS plans run out faster, with unnecessary spending eating into budgets.

  • Families feel powerless, unsure if they’re really getting the best support.

We knew that if we were going to change things, we had to start with the one thing most providers won’t do: Make everything public.

At NIR, we publish every contract, policy, and process openly on our website.

  • No hidden terms.

  • No fine print.

  • No information gatekeeping.

We empower participants by giving them access to the same information we have, so they can make the best decisions for themselves, not just the decisions providers push them toward.

Support Shouldn’t Come With a Price Tag

We also saw something else: People were getting charged just to ask for help.

A quick email or phone call—something as simple as asking, "What’s covered in my plan?"—was costing participants real money. Every time a Support Coordinator responded, the NDIS plan was billed.

This is not how support should work.

That’s why we built a free, open AI chatbot—available to everyone, not just NIR clients.

Instant answers to common NDIS questions—no fees, no waiting, no plan charges.

We don’t collect data. We don’t track users. We just give people the answers they need—for free. Because that’s how it should be.

What We Do – Support Coordination, But Smarter

At NIR, we do things a little differently.

We don’t just connect you with NDIS services—we align all your supports, including mainstream services like healthcare, housing, and education, to make sure you’re getting the best possible outcomes without wasting funding.

Support Coordination (Level 1 & 2)

We help you understand, manage, and maximise your NDIS plan while making sure every support is working for YOU.

Specialist Suport Coordination (Level 3)

For more complex situations, our Specialist Navigators provide high-level support and advocacy to help you overcome challenges.

AI-Powered Support – 100% Free

Tired of being charged for a simple question? Our AI chatbot gives you answers instantly, for free—saving you, your plan, and the NDIS money.

Looking for a transparent, forward-thinking provider? Get in touch!

A Better Way Forward

For too long, Support Coordination has been built around control and profit—but we believe in something better.

At NIR, we’re here to prove that a Support Coordination company can be open, ethical, and completely transparent.

  • No hidden policies

  • No gatekeeping of information

  • No unnecessary charges

Just real, person-centred support that puts YOU first.

If you’re ready for a new kind of Support Coordination, where trust, openness, and real impact come before profits, we’d love to connect.

Why People Choose NIR

We get it. There are a lot of support coordination providers out there. So why choose us?

Because we’re different.

We believe trust is built on honesty, not hidden information. That’s why we:

  • Share everything openly—so you always know exactly what to expect.

  • Help you use your plan wisely—so you get the most out of your funding.

  • Offer free AI support—so you don’t have to pay for simple questions.

  • Focus on your whole life, not just your NDIS plan—because support should be about more than just ticking boxes.

We’re here to make the NDIS easier, fairer, and more accessible for everyone.

Serving all of South Australia. Choose NIR—where support is always within reach.