NIR | Navigator In Reach is a woman-owned business built to solve the problems NDIS participants actually face. We don't use corporate jargon or hide behind policies. Alicia founded NIR after seeing too many people across Adelaide and South Australia confused by their NDIS plan, frustrated by providers who don't call back, and worried about unused funding.

The difference is practical: plain English explanations, providers we've personally vetted who actually respond, transparent budget tracking you can understand, and working with the same coordinator throughout - not a rotating call centre. You'll work directly with Alicia, who understands your situation and can help immediately without you having to re-explain everything each time.

Yes. NIR | Navigator In Reach is a registered NDIS provider with full registration for Support Coordination and Specialist Support Coordination.

NDIS Registration Number: 4053371270 ABN: 78 683 888 020

We meet all NDIS Practice Standards and are registered with the NDIS Quality and Safeguards Commission. You can verify our registration on the NDIS Provider Finder or ask to see our registration certificate during your intro call.

As a woman-owned business, NIR brings a personal, empathetic approach to support coordination. Many NDIS participants, particularly women and families, feel more comfortable working with a woman-owned provider when discussing sensitive topics like personal care, mental health, or family situations.

Woman-owned businesses often prioritize clear communication, attention to detail, and genuine relationship-building over corporate processes and bureaucracy. That's true at NIR. Alicia takes the time to understand your situation properly and explains everything in a way that actually makes sense. If you prefer working with a woman coordinator, NIR offers that without having to navigate a large organization to find the right person.

NIR is based in Adelaide and serves all of South Australia.

In-person support is available across Adelaide metro, Adelaide Hills, northern and southern Adelaide suburbs, and regional South Australia by arrangement.

Remote support via phone and video is available anywhere in South Australia and across Australia.

Whether you prefer face-to-face meetings at your home, a local café, or you'd rather do everything by phone and video call, we can work with you. Many NDIS participants mix both - initial meetings in person, then check-ins by phone.

As much or as little as you want. This is your NDIS plan and your life. Alicia works for you, not the other way around.

Some NDIS participants want to be involved in every decision: choosing providers, attending meetings, reviewing budgets together. Others prefer to hand over the admin side and just get updates on what's been organised. Most people fall somewhere in the middle.

Alicia will ask you upfront how you like to communicate, how often you want updates, and what decisions you want to make versus what you want her to handle. Then she'll work that way throughout your time together. The goal is to make support coordination work for you, not force you into a system that doesn't suit your situation.

Yes, absolutely. You can change support coordinators at any time. There are no lock-in contracts with NDIS providers.

If you're frustrated with your current coordinator - not responding, not explaining things clearly, providers they recommend don't call back - you can switch to NIR without losing any funding or starting from scratch.

The process is simple. Let your current coordinator know you're switching (a brief email is fine). Alicia will contact the NDIS to update your provider details, your current coordinator shares your file with NIR, and you keep using your support coordination funding without interruption. Many of NIR's clients switched from other coordinators across Adelaide and South Australia. Alicia can handle the transition smoothly so you don't have to deal with awkward conversations or admin hassles.

That's completely normal. Many NDIS participants aren't sure if support coordination is right for them.

The best way to find out is a free 20-minute intro call with Alicia. She'll ask about your situation: Do you understand what you can claim under your NDIS plan? Are you finding providers who respond and deliver quality service? Is your funding being used effectively? Do you know what to prepare for your plan review?

If you're handling everything well and don't need support, Alicia will tell you honestly. There's no pressure to sign up if it's not a good fit. But if you're confused, frustrated, or your funding is sitting unused, support coordination can save you time, stress, and money.

Remember: If you have support coordination funding in your plan, you're already paying for it whether you use it or not. You might as well use it.

Three easy steps.

First, book a free intro call. Use our online calendar to pick a time that suits you, or call (08) 7134 2560 during office hours (Monday to Friday, 9am to 5pm ACST). Alicia will ask about your situation and explain how NIR can help.

Second, decide if it's a good fit. No pressure. If you think NIR is right for you, we'll schedule an onboarding session. If not, that's completely fine.

Third, start using your plan properly. Alicia and her team will review your NDIS plan, explain what you can claim, connect you with responsive providers across Adelaide and South Australia, and make sure your funding actually gets used.

You can be up and running with proper support coordination within a week.