Feedback & Complaints – Your Voice Matters
At NIR (Navigator In Reach), we believe in continuous improvement, transparency, and putting people first. Your feedback—whether it’s positive, constructive, or a complaint—helps us create better experiences and ensure we are always providing the best possible support.
We take every piece of feedback seriously and are committed to resolving concerns quickly, fairly, and with care.
How to Provide Feedback or Make a Complaint
You have multiple ways to share your thoughts with us:
General Feedback
Have an idea, suggestion, or positive experience to share? We’d love to hear it! Your input helps us grow and improve.
Fill out our online form – Submit Feedback
Email us directly – greetings@navigatorinreach.com
Call us – (08) 7228 6202
Complaints & Concerns
If something hasn’t met your expectations, we want to hear about it and fix it.
Submit a formal complaint online – Lodge a Complaint
Email us confidentially – complaints@navigatorinreach.com
Call us directly – (08) 7228 6202
What Happens After You Submit a Complaint?
Acknowledgement – We will confirm we’ve received your complaint within two business days.
Investigation – Our team will review the issue thoroughly, involving key staff members if needed.
Resolution – We aim to resolve complaints within 10 business days and will keep you updated along the way.
Follow-Up – If you’re not satisfied with the outcome, we will discuss alternative solutions or escalation options.
Prefer to remain anonymous? You can submit feedback or complaints without sharing your name—but please note that this may limit our ability to follow up.
Escalating a Complaint
If you feel your complaint hasn’t been handled fairly, you have the right to escalate it to external authorities, such as:
🔹 NDIS Quality and Safeguards Commission
📞 1800 035 544 | 🌍 www.ndiscommission.gov.au
🔹 SA Health & Disability Advocacy Service
📞 1800 182 150 | 🌍 www.sasupport.org.au
Your rights, safety, and satisfaction are our top priorities. We appreciate your honest feedback and trust in us to make things right.
Let’s Talk – We’re Here to Listen!
Email: greetings@navigatorinreach.com
Call us at: (08) 7228 6202
Your voice helps us improve. Thank you for sharing your thoughts with us!