The Future of Support Coordination Starts Here

Welcome to NIR (Navigator In Reach) – A New Way to Navigate the NDIS

Hey there! We’re NIR (Navigator In Reach), and we’re here to shake things up in the world of NDIS support coordination. We believe support should be open, simple, and built on trust, not buried under layers of hidden policies, confusing fees, and unnecessary admin.

Australia’s first open-source Support Coordination company.

NIR is Australia’s first open-source Support Coordination company. What does that mean? Every contract, policy, and document is freely available on our website—so you always know exactly what we do, how we do it, and what to expect. No fine print, no secrets, just real, transparent support.

We’re based in Adelaide and work across South Australia & remotely support ALL of Australia, helping people get the most out of their NDIS plans while saving time, money, and stress.

 Why Choose NIR?

  • Radical Transparency – No gatekeeping, no hidden policies, just honest support.

  • Free AI Chatbot – Get answers to your questions instantly without being charged to your plan.

  • More Than Just NDIS Support – We connect you with mainstream services like healthcare, housing, and education to make sure all your supports work together.

  • A Team That Cares – We want you to choose us because of our people, not because we have access to information others don’t.

  • No Unnecessary Spending – We help you use your plan wisely, so your funding stretches further.

What Does a Support Coordinator Do?

A Support Coordinator helps you understand, implement, and manage your NDIS plan. Their role is to ensure your plan works for you by connecting you with the right supports and services while helping you build the skills to manage your plan independently over time.

At NIR, our Navigators (formerly known as Support Coordinators) take a holistic, person-centred approach. We don’t just help you find providers—we strategically align your supports to ensure your funding is used effectively and that you’re accessing every opportunity available to you.

How Our Navigators Support You:

  • Explaining your plan – We break down your funding, categories, and how to best use your supports.

  • Connecting you with the right services – We link you with NDIS providers, therapists, community groups, and mainstream supports like healthcare, education, housing, and employment services.

  • Making your funding go further – We help you avoid overcharging, unnecessary costs, and plan waste, ensuring your funding lasts the full year.

  • Helping you prepare for plan reviews – We guide you through your NDIS plan review, making sure you have the right reports and information to request the support you need.

  • Advocating for your best interests – If you’re not happy with a service or need to challenge an NDIS decision, we stand by your side to help navigate the process.

More Than Just NDIS Support – We Align Mainstream Services Too

Many people don’t realise that NDIS funding can work alongside mainstream services like:

  • Healthcare – Connecting you with GPs, allied health professionals, and specialists to complement your NDIS supports.

  • Housing & Accommodation – Helping you find the right SIL (Supported Independent Living), SDA (Specialist Disability Accommodation), or mainstream housing options.

  • Education & Training – Linking you with TAFE, universities, or community programs that support skill-building and independence.

  • Employment & Volunteering – Assisting with finding jobs, workplace support, and training programs that match your abilities and goals.

By combining NDIS and mainstream supports, we make sure you’re fully supported in all aspects of life.

How Will NIR Assist You With Your Plan?

We understand that no two NDIS participants are the same, which is why we provide tailored support coordination at different levels:

Level 1: Support Connection

For those who need a little help getting started, we:

  • Explain your plan and funding categories in a simple way.

  • Help you choose the best providers for your needs.

  • Teach you how to self-manage your supports, giving you more control and independence.

Level 2: Coordination of Supports

For those who need ongoing guidance, we:

  • Develop a support plan to ensure your NDIS funding is used efficiently.

  • Coordinate multiple services, ensuring seamless support across providers.

  • Track your progress and adjust supports as needed.

  • Assist with plan reviews and reporting to ensure you get the right funding for the next plan period.

Level 3: Specialist Support Coordination

For those with complex needs, we:

  • Advocate on your behalf with NDIS, government agencies, and service providers.

  • Manage crisis situations and support transitions (such as hospital to home).

  • Coordinate multi-disciplinary teams for high-needs participants.

  • Assist in resolving service delivery issues, ensuring you receive the care you deserve.

Free AI Chatbot – Instant Answers, No Extra Charges

Did you know that every time you call or email your Support Coordinator, you could be charged against your NDIS plan?

At NIR, we believe basic NDIS questions should be free. That’s why we created our AI-powered chatbot, which provides:

  • Instant answers to common NDIS questions.

  • No charges to your NDIS plan—saving you money.

  • 24/7 availability so you can get help anytime, anywhere.

  • No data collection—your privacy is fully protected.

Still have questions? You can always chat with a real Support Coordinator if you need more in-depth guidance.

Contact us.

greetings@navigatorsinreach.com

ABN: 78683888020