Choose someone you feel comfortable asking questions of. You need clear answers about the work, the cost and how you'll stay in touch, as well as someone who understands the supports you're looking for.
You can speak with more than one coordinator before deciding. A friendly first call is useful, but the working arrangements matter too.
Where can I find support coordinators?
If you're looking for a list of NDIS support coordinators, start with the official NDIS provider finder. It helps you find registered providers near your suburb or postcode. Your my NDIS contact can also help you find options.
Contact the providers you're considering to ask about availability and how they work. A directory listing gives you somewhere to start. The questions below help you decide who feels right for you.
Ask who you will actually work with
Find out whether the person on the call will be your coordinator. Ask about their experience with situations like yours, how much time they have available and what happens when they're away.
Local knowledge matters when you need in-person providers. Phone or video coordination may work well if you prefer remote contact. Ask how either option would work for you.
Get the cost in writing
Request the hourly rate, the proposed work and any travel or non-face-to-face charges. Ask how often you'll receive updates about coordination spending.
Check the current NDIS pricing arrangements where they apply to your funding. A price limit isn't a recommendation to use every available hour.
Ask about provider recommendations
You should be able to choose from suitable options. Ask whether the coordinator has a personal, financial or business connection with a provider they recommend, and how that is handled.
Registration requirements depend on the service and management arrangement. Check the relevant requirements rather than assuming a logo or the word "independent" settles everything.
Notice how they communicate
Can they explain the agreement without making you feel awkward? Do they ask what matters to you? Do they make room for a family member or support person when you want one involved?
A promise to fix everything immediately is less useful than an honest explanation of what they can do, what depends on other people and when you'll hear back.
Use the free coordinator comparison worksheet to write each service's answers side by side. You can keep it for yourself or bring it to a conversation.
Before you decide
Write down the person you'll work with, the first priorities, costs, contact arrangements and how to leave. Our first-meeting guide has more questions to bring.
If you're switching, check your existing agreement and read the handover steps before setting a start date.
You're welcome to ask us these questions too. Start a conversation with NIR and take the time you need to decide.
