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Feedback & complaints

We want to hear from you

Tell us what is working or what needs to change. You can make a suggestion or raise a complaint, and we will not hold it against you.

What kind of feedback is this?

How we handle your feedback

We acknowledge every complaint promptly and aim to resolve issues fairly and quickly. You can give feedback openly or anonymously, and choosing to raise a concern will never affect the support you receive.

Prefer to contact us directly?

You can email complaints@navigatorinreach.com or call (08) 7134 2560 during office hours (Mon to Fri, 9am to 5pm, Adelaide time).

Escalating a complaint

If you are not satisfied with how we handle your complaint, you have the right to contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via ndiscommission.gov.au. You can also ask an advocate, family member, or friend to support you through the process.