How it works
Let's start with what you need
Tell us what is happening. We talk through your questions, explain the service and check our availability before you make a decision.
- 01
Tell us what support you need
Send a short enquiry or call during office hours. Alicia or our team will contact you within one business day. Start with the thing you most want help sorting out.
- No cost and no obligation
- By phone, video, or in person
- We can check whether you have support coordination funding
- 02
Decide if it is a good fit
We discuss the work, costs and contact arrangements. You can ask for the agreement to read in your own time before deciding.
- Clear, jargon-free explanation
- Straightforward service agreement
- You choose how involved you want to be
- 03
Start using your plan
We go through your plan together and agree on the first priorities. We confirm a start date with you and explain anything that depends on other providers.
- A proper walkthrough of your plan
- Suitable providers to compare
- Ongoing budget tracking and review prep
No pressure, ever
You're in control the whole way
This is your plan and your life. You decide how involved you want to be, how often you want to hear from us, and what you would rather we handle. We work the way that suits you, and you can change your mind at any time.
Know what you're agreeing to
Your first conversation with us is free. Before ongoing work starts, we explain the proposed support, rates, any travel or other charges, and how we'll keep you updated. You have time to read your service agreement and ask questions. We also explain how to change or end the arrangement.
Bring our first-meeting questions, or use the coordinator comparison worksheet to keep track of your options.
Your information and your choices
Ask us for the current documents relevant to your support, including your agreement and any forms you need. We'll talk them through with you. Our privacy policy explains how we handle your information. If something isn't right, our feedback and complaints page explains your options, including outside NIR.
Ready to make sense of your NDIS plan?
Bring the question you are stuck on. We talk through your plan, explain our service and work out the next step with you.
Free intro call • Appointments by arrangement • We check your coordination funding with you