CordoCare is one of the systems we use to organise our support coordination work. If you're choosing NIR, the useful question is what that means for your information and the service you receive.
You don't need to buy software or understand our internal tools to work with us.
What belongs in a practice system
Coordination involves appointments, agreed actions and records of the work delivered. Keeping those organised helps a coordinator follow up without relying on memory or scattered messages.
Software supports that work. It doesn't replace a conversation, consent or the coordinator's responsibility to explain what is happening.
Your information and choices
Ask us what information we need, why we need it and who can access it. Our Privacy Policy explains how we handle information and how to raise a question.
Please don't send detailed health information, NDIS numbers or plan documents through a general enquiry form. We discuss the appropriate way to share necessary records when we work with you.
What you should expect from us
You should know the next step, who is responsible and how to contact your coordinator. If a system or process gets in the way of that, tell us. We need to work with you on a useful alternative.
The day-to-day coordination guide explains the service itself. The tool we use is only one part of delivering it.
Information for other providers
For current software features and commercial terms, check CordoCare's own website. This is a note about NIR's working arrangements, not an independent product comparison or a promise about results for another business.
If you are a participant or referrer, our support coordination page is the more useful place to start. You can also contact us with questions about how we work.
